Frequently asked questions

Invoices

• Why is the title of my invoice/credit note "Invoice-Copy"/"Credit Note-Copy"?

Connection

• How can I change the connection type of my station to OCPP Broker via the station data sheet?
• OCPP configuration
• OCPP Endpoints
• Certified and compatible charging stations

be.ENERGISED Community

• As a has·to·be customer, how will the recent ChargePoint acquisition affect my business?
• What are the payment options at be ENERGISED COMMUNITY charging stations?

Customer Relationship Management (CRM)

• Sequencing of customer numbers in CRM contacts

Infrastructure

• Assigning Sim cards

eMobility

• Who or what is a CPO or CSO?
• What is an EMU?
• What does LS / CS mean?
• What is an EMP? What are the Functions and Responsibilities of an EMP?

Authentication media

• Why do EMC cards not work in be.ENERIGSED?

Troubleshooting

• Why are deactivated RFID cards charged?
• Defining the endian coding for charging stations
• An RFID card is declined – Guidelines for root cause analysis
• There are incomplete charging processes in my system
• A charging process cannot be terminated
• The costs of a charging process were calculated incorrectly

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Calibration law

• Digitally signed values of charging stations that meet the calibration law requirements

Prepaid credit accounts

• Are there any fees for the end customer when charging the credit?
• How does the prepaid system of be.ENERGISED work?

Payment gateway

• How do I unlock my PayPal account for the payment gateway?