Until now, replies from your customers to invoices via entity-based billing went to the reply e-mail address entered under Finance/ Tariffs and invoicing/ Automated invoicing in the "E-Mail delivery" tab.
From now on, however, it is possible to define a separate reply email address per entity in your company structure. If customers then reply to the invoice sent via the entity, the stored e-mail address is automatically set as the recipient.
What settings need to be made in be.ENERGISED?
This feature can only be used if you have enabled entity-based invoicing.
The reply e-mail address is assigned under User management/ Companies/ Registered companies in the respective entity. To do this, go to the entity and then to "Update details". In the "Additional information" section, you will now find the item "Invoice Reply-to E-Mail address". Enter here the e-mail address to which in the future the customers should reply after receiving the invoice.
What happens if no reply e-mail address is entered?
If no reply e-mail address is configured for an entity, the reply e-mail address entered under Finance/ Tariffs and invoicing/ Automated invoicing in the "E-Mail delivery" tab will be used.
For more information on automated invoicing, see this article.
Version: 2022-08-11 06:41:55 UTC