In this article you will learn about how to access data from your station(s).
There are two ways to access data about your charging station.
You can select Details under Charging Stations from the dashboard.
Or go to Infrastructure/Charging stations/Station list:
Select the desired charging station from the station list:
Click on the blue datasheet button on the right and you will see different tabs, that are described below.
The following topics are decribed in this article
- Information: Here you will find basic information about your charging station.
- Additional information: additional information about the station including a description and a value can be assigned here.
- Charge points: A charging station may include multiple charge points. For the correct representation in maps and mobile Apps it is necessary that the charge points are correctly configured. You can check here if they have been configured correctly. It is advisable to label each charging port with a unique EVSE ID (QR Code number), which allows unambiguous identification in the international charging infrastructures landscape.
- Components: this tab gives you an overview of the components and details of when they were last updated. You will find a detailed description in this section on how to create external components, such as a router, and assign them to the station
- Error: here you can see if the station is currently on or offline. It will also detail error codes that can clarify issues with the hardware of your station.
- Charge logs: Details of existing and already completed charging processes of a charging station. Here you can search all the charges done by which person, the date, how much they charged, how much it cost and from which charge point.
- Documents: You have the option here to upload documents related to your station.
- Geolocation: the station address and how it will be are displayed on a map for eVehicle drivers on mobile Apps.
- Reservations: If you have set up your charging station to allow reservations in this tab you can view the contact and status of each reservation.
- Logs: Log data are "communication data" which a station sends to the backend
- Communication Logs: The more detailed communication logs of a station to the be.ENERGISED back-end are stored here. You have the option to filter the logs by date and message code to make the data more user friendly for the reader.
- History: There are options to filter the data and prepare it for the reader about the history of the charging at your station. You have the option to add the following additional information such as error messages, notes, phone calls, activity performed, maintenance applications and sales activities.
- Tickets: This tab opens a ticket/task management system which can help you easily organize service and maintenance tasks.
- Statistics: be.ENERGISED offers the possibility to view statistics about your charging station such as the number of loads, average loads per day, average, Average charge in kWh which you can be viewed up to 6 months in the past.
- Settings: Any of the configurations you have set up in your station can be viewed here. For example if you set up time intervals in which the charging station should send a "heartbeat" to the be.ENERGISED back-end you can search for that and view it here.
- Maintenance window: (The function of the maintenance window is only visible if you have activated one of the two service packages: 360.SUPPORT or Chargepoint.OPERATION) In the maintenance window, you have the option to enter upcoming maintenance work for either an entire charging station or just an individual charge point.
- Diagnosis: here you can download diagnostic data of your charging station
- Interfaces: You have the option here to enable individual interfaces such as Google Places and OpenChargeMap so your charging station will appear in those global databases and maps.
- Marketing: general information, such as opening hours and the general status of your station, payment options can be entered and administered here.
- Roaming: here you can enter the necessary configuration details of your charging station, including which payment methods your station accepts to connect with roaming networks.
- Operational management: additional services such as 360.SUPPORT and/or Chargepoint.OPERATION are detailed here.
Select the desired charging station from the station list:
Click on the datasheet to get to the station datasheet.
In this overview (tab Information) you will find basic information about your charging station. More details on the consumption history can be found here. Under the usage information you can see clearly at which time your charging station is used the most. You can search by, for example, more attractive prices at less busy times, and you can control the charging loads to a certain extent. Further information on "Model & Manufacturer", "Serial Numbers" and "Communication Connection" can be also found here.
With Add/Add free-text field you can save any information with a description and a value for the station here. Any number of additional fields can be created. For example, if your technician wants to store certain comments on the station, they could do this here.
A charging station can contain several charging connections. For correct display in station finders and portals (infrastructure/charging stations/station list/station datasheet/interfaces) it is necessary that charging connections are configured with a descriptive name and set up correctly. Each charging connector should be marked with a unique EVSE-ID , which allows a unique identification in the international charging infrastructure landscape.
In the graphic display, two blue circles indicate the charging processes of the charge point. This is a graphic representation of the charging processes of the charging station. The left circle shows the charging processes in absolute numbers and the right circle shows the drawn power in kWh. However, the power can only be displayed by be.ENERGISED if the station also sends these values (not every station models has to the capacity to send these values).
If the station has only one charging connection, the display is not so meaningful. The situation is different in this example:
There are six charge points at this charging station. The left-hand illustration shows how many charges have been made at each charge port; the right-hand circle shows the actual amount of energy charged at each charge point.
Examples of components that can included here are: routers, external load management, external electricity meters, spare parts or a spare part of a defective GSM modem, etc. These can be created here with serial number, installation number etc. for a charging station.
To display components in this tab please follow the path: Infrastructure/Asset Management/Article Administration/Add Article
Fill out the form accordingly and select Components from the article group.
Under Infrastructure/Asset Management/Installed Components/Assign Component, select the desired component and assign it to a charging station.
If you now look under the components in the station data sheet, linked components should be displayed.
Under Error, current values sent by the station hardware to be.ENERGISED are displayed. The transmitted data is broken down by: charge point, error code, manufacturer code and date. Error codes are hardware-specific and look different depending on the station. If your station has an error, you can first check here which error message the station reports.
Here you can see details of the individual charging processes. You can view the duration and consumption and the possible costs incurred by clicking on the red data sheet field. If a loading process is in progress, you can also cancel it here. Please click on the blue X to do this.
If you click on Filter - if there are several charging points at the station - you can select a charging point and, for example, export the charging processes of a specific charging point. To do this, simply click on Export. A click on Export immediately downloads a CSV file. If you want to make a more precise selection, please use the Export Wizard. With the filter function you can select the time period and edit the charging processes data.
Here you can upload as many documents, PDF, image files, Word documents etc. as you like.
Your charging stations are displayed on the map and you can zoom in or out at will.
Here you can create the settings for customers to reserve a charging station if your hardware supports that feature.
In this tab, you see the communication log data that the station sends to the back-end. These, like the error messages, are hardware-dependent. Be.ENERGISED prepares the log data to such an extent that they are somewhat easier to understand and read.
Filtering by individual and multiple message codes is possible.
You can view the log data by clicking on ‘Details'. In the log above, an attempt was made to charge using an RFID card that does not have an ID. Since it is not possible to check whether this card is authorized to charge at the station without an ID, it was rejected. It also indicates that the charging process was not a roaming customer and all other values were either not sent from the station or could not be received.
Fundamental changes to the logs can be made in the Settings tab.
Here you can view, in a somewhat detailed, unprocessed form, the log data sent from the charging station to the backend.
Here you can store any information, failures, notes, etc. about the charging station.
Here you can assign tasks to other users, who in turn will be informed by e-mail.
Here you can view simple statistics on your charging infrastructure. Predefined choices are: Number of charges and the average charges per day, charge quantity in kWh and the average charge quantity in kWh. The last six months are listed.
Here you can see how your charging station is configured. If you want to make changes you can also do so here.
A few recommendations from has·to·be:
Settings where it is recommended you contact our support team for assistance:
Click on "Add new maintenance window":
Here you can select either the entire station or individual charge points and the start and end period (date + time). You also have the option to include comments.
|The function of the maintenance window is only visible if you have activated one of the two service packages: 360.SUPPORT or Chargepoint.OPERATION.|
Active and already expired maintenance windows are stored in the overview in the form of a "history". After the defined period, maintenance windows are automatically closed. There is also the possibility to end a maintenance window manually, in case the maintenance is finished earlier than expected. This will auto correct the end time to the time of manual termination.
All incoming error messages of a charging connector or the entire station (depending on the settings), which are in this maintenance window, will not be escalated and thus you can avoid flooding your inbox with unnecessary error messages.
A maintenance window has no effect on the "Errors" tab of a station. All errors are still entered there, it is only displayed if the error occurred during a maintenance window or not. The error messages in the station datasheet are displayed as usual and have the additional "Yes" in the Maintenance window column if a maintenance window is active.
Via the menu Station management/Get charge point diagnostics you can request diagnostic data of your station. The exact content and file format of the diagnostic data vary depending on the hardware manufacturer.
Your diagnostic data is then available for download in the Diagnosis tab. Creating the diagnostic file can take a few minutes.
You have the option of activating individual interfaces for each charging station. This enables you to transmit real-time data from the charging station to portals and other systems.
|Please note that if you want to use the has·to·be map data service, at least the interface "GeoJSON" is activated to display this station on the map.|
You have the option of storing marketing information for your charging station(s). This is text and image material which will be used in the Mobile Apps and in connection with roaming.
Please fill in all fields and enter your information in at least in German and English.
Here you have the choice to activate various payment options for roaming.
Here you can activate additional services such as 360.SUPPORT and/or Chargepoint.OPERATION. In order to be able to activate these services, the corresponding rights must first be activated in the ‘Rights management’. If you are unable to do this, please contact our support team. More details about 360.SUPPORT can be found here.