How and where can I view my tickets?

Upon request, our support team will send you a confirmation e-mail as follows:

By clicking on the link in the e-mail, you will be redirected to our Support Center page. Please define a password that meets the criteria listed below and be sure to remember it.

After successful registration, you will be redirected to this page:

In the upper right corner, you can see your name and with a click on the red marked arrow you get to the menu My activities, where you can see your ticket history and the current status of your personal tickets.

Here you can see a ticket with the status "open" in the list:

Solved tickets are also displayed accordingly:

The "My requests" section is divided into the following subsections:

• My Requests

These are all requests that have been submitted by you personally

• Requests I'm CC'd on

Includes the requests that were not submitted by you, but you have been put in CC

• Organization requests (if you are part of an organization).

Here you can view all requests that have been submitted by members of your organization. 

An organization is usually a collection of end users who have the same email domain (e.g. @has-to-be.com). However, it is also possible to combine multiple email domains into one organization. An organization can be created for all employees with the selected domains. If you want to use this feature, please contact our has·to·be support using the inquiry form.

With a click on Contributions you can click through the various articles in our support center and inform yourself about various topics of our be.ENERGISED software or about topics such as calibration law, hardware configurations etc.

If you would like to address further requests to the support team, you can also do so here. Therefore, click on Submit request (next to your name on the top).

Related articles to the topic will be listed once you enter a title. In the best case, one of these articles can answer your question(s). If not, please describe your request in more detail, attach screenshots if needed and press Submit. The support team will get back to you as soon as possible.