ChargePoint is on duty for your charging station and that at any time! With 360.SUPPORT from ChargePoint the operation of your charging station is now easier than ever. After the one-time activation, our service takes over the monitoring and diagnosis, detects errors automatically and equips you with a 24/7 customer hotline.
Only users with administrator rights can activate 360.SUPPORT with a few clicks on the be.ENERGISED instance. To do this, please go to the station list and select the charging station for which you want to activate this service.
|If you do not see the Operational management tab, follow the instructions below.|
Please open the station data sheet and select the Operational management tab.
Here you can activate and deactivate 360.SUPPORT.
Click on "Activate now” to activate 360.SUPPORT. An activation confirmation will be sent to your e-mail address after activation.
|The calculation begins with the day of activation. Please note that a whole month is always charged, regardless of whether the activation was carried out at the beginning or end of the month.|
If you want to deactivate 360.SUPPORT again, please click on "Disable service for this charging station". You will also receive a deactivation confirmation by e-mail.
|360.SUPPORT's services will be discontinued immediately after deactivation. There is no billing for the month in which the deactivation takes place.|
What happens after activation in the be.ENERGISED backend?
1. Attach the sticker:
For each charging station where you have activated the 360.SUPPORT service, you have received stickers of different sizes. Select a suitable sticker according to the design of the charging station and attach it to the charging station clearly visible for the charging station user.
|The stickers may only be attached to those charging stations for which you have selected 360.SUPPORT. Furthermore, the charging points (socket or cable) of the selected charging stations must be marked with an EVSE ID clearly visible to ensure a smooth communication between the charging station user and our hotline agents. An EVSE ID is already included in the QR Code sticker for the be.ENERGISED Community. If there is no EVSE ID on your charging station yet, please contact the support.|
2. Details of the technician
In order to react quickly to detected errors, that cannot be solved by remote access, we ask you to enter the contact details of a technician in the be.ENERGISED backend. You can do this in the charging station data sheet for each charging station.
What should I do if the Operations tab is not displayed?
In order to activate the service, you must first assign the required right to the user group in the user management. Therefore, go to the menu User management/Groups/Overview and click on "Groups".
Click on “Rights” of the relevant group and set the switch to "ON" at the following points:
- Infrastructure management/Activates the 'Operations' tab on the station data sheet
- User management/Cost Release. Can release actions that entail follow-up costs
Version: 2022-12-01 13:19:51 UTC