In the menu item CRM, Customer Relationship Management, you can manage all your contact data. You can enter data regarding your driver's (/user's) information of all your (sub-)companies and categorize them as a person or company. In addition, the invoicing is set up here.
In the menu item CRM, Customer Relationship Management, you can manage all your contact data. You can enter data regarding your driver’s (or bill recipient’s) information of all your (sub-)companies and categorize them as a person or company. Invoices and credit notes can only be sent to customers/partners who are entered in the CRM system.
To do this, please go to CRM/Contact information/All contacts:
In this tutorial we create the company "has.to.be gmbh" and declare it as customer. The invoice will be sent to the given e-mail address. When selecting "Is a company?" you can choose between "Yes" and "No" and thus create the contact as a person or a company.
When creating a company this information is also used for accounting purposes. For this reason, they should be completed in full (value added tax identification number, ...). The VAT is particularly important for cross-border settlements, as the tax base can vary.
In the CRM, you can also create your customers or even vehicles information as “persons” and assign them to the (sub-) company here, for example, "has.to.be gmbh":
It is important to select the company that manages the customer contact in the backend. This "managing company" has all the rights of the contact. This is particularly relevant if you manage several sub-companies in your be.ENERGISED instance and the administrators of these sub-companies should only have access to their own contact data.
|In order to prevent administrators from viewing the contacts of other subcontractors, the correct assignment of a "managing company" is of great importance.|
Automated company-specific settlements or credit notes can be made via the administration configuration. Please note that the company information "Responsible user" is not related to higher-level CRM contact data records.
To make more detailed settings and changes to an existing contact, please search for the corresponding contact using the search function and go to Details/Datasheet.
You can find a variety of tabs in this menu which will be explained in more detail below:
- Additional data
- Authentication media
- Charge logs
- Sales process matrix
- Individual pricing
- Customer portal
In this menu you can see your total number of charging sessions performed by this customer.
Under the tab Authentication media (Details) you can find the media assigned to the customer to start the charging process.
By clicking on Details under Invoices you will be redirected to the Accounting tab. Here you can see all invoices or credits of the past.
Below the statistics you can see a map, where this customer has charged and what kind of load they have been (roaming, own network).
If your contact is a company, all employees assigned to that company are displayed here. Of course, you can also add new employees here and assign them to the company. Simply click on Add and fill in the fields accordingly.
In order to display employees of your company here, please make sure that you select the corresponding company under "Employees of" when creating a new contact.
To avoid long waiting times when loading the contact lists, only 25 entries are displayed in the dropdown menu. Therefore, please type in the company name in the text field.
Data protection is becoming increasingly important. The General EU Data Protection Regulation (GDPR) aims to protect the personal data of all EU citizens and to reorganise how organisations in the region deal with data protection. More information, regarding this topic, can be found here.
This menu gives you an overview of the privacy relevant information collected from customers.
In various menu items such as Consents, Right to access, Right to be forgotten, Data subject requests and Data portability, you can, e.g., save consent or download the saved data on a person or a company as a PDF file under Right to access/Download data access report as PDF.
Since the implementation of the GDPR, customers must confirm that they agree to the data protection guidelines. Consents can be inserted in this mask.
Right to access
Here you can download the data access report as a PDF file.
Right to be forgotten
Authorized users (e.g. with administrator rights) can delete customer data in the backend. However, if any document, regarding a certain user, has already been generated, the legal storage obligation comes into force. It is then only possible to delete a user after the legal retention period has expired. In this menu documents that are decisive for calculating the end date of the period can be viewed.
Data subject requests
Here it is recorded who has requested a data processing report in the menu item Right to Information.
You are very free in the design of the fields and can save any additional information. Please go to Add record and click on Manage fields.
In the example, the additional field "Cost center" with the type "Text field" will be created.
Give the additional field an informative name and description and select the type of field under Type. Go back to the CRM contact via CRM/all contacts.
If you want to add the field cost center to a contact, click on Add record/cost center.
You have the possibility to enter any alphanumeric value into the text field and then click on Add.
Each additional information can only be added once for each contact.
If you want to create an additional field with predefined values, you can do this as follows:
Select the type "Select box (Use "|" for separation)" and enter the values with a vertical bar as separator as shown below.
The additional information fields you created are displayed in this way.
Open the datasheet of the respective contact again via the CRM and go to the tab Additional data. Click on Add record you can select cost center 2.
In the dropdown menu you will see the previously created options.
You can select a single value and assign the additional information cost center 2 to one contact only once.
To record a relationship, e.g., between employee and department manager in the CRM, please go to the tab Relations.
On the left side you will find the menu item Settings/Relation types. Click on Add new contact relations type please.
How to add a new relationship:
Open the respective contact and go to the tab Relations in the datasheet and click on Add new contact relation.
In the example below, Anna Mustermann is an employee and at the same time department manager in the company has·to·be.
In the contact Anna Mustermann you see her "relationship status" department manager. (You may have to reload the page)
Anna Mustermann is listed as an employee in the contact of the company has·to·be.
With one click on Add bank account you can enter and save all the required information. If you want to use, e.g., the SEPA export function in be.ENERGISED this information is required.
You have the possibility to note various events such as errors, notes, telephone calls etc. so you can view them again later. For example, if you want to add a note, it will look like as shown below.
With the tasks-function you have the possibility to assign tasks for yourself or for other employees. Therefore, click on Add new task and fill in the fields provided.
|Please note that individual tasks can only be assigned to USER and no CRM-contacts. If you assign a task to a user, he will be notified by e-mail. Please make sure that the contact details, such as the e-mail-address are entered correctly (user administration/user list/details/edit).|
Authentication media assigned to the customer are displayed here.
Add authentication media
You can also add new identification media in this menu or go to Infrastructure/Access Control/Authentication media. More details can be found in the article Management and allocation of RFID identification media.
In this menu, active and completed charging processes are displayed. By clicking on the datasheet framed in red, you can access the charging process and view all the details about it.
With a click on Export all loading processes are immediately (without confirmation) exported in a csv file.
The Select period function can be used to limit the selection. The date selection only affects the display in the be.ENERGISED backend; all charging processes are always displayed in the export.
In the Accounting area there are many subordinated menu items, which are of interest for the accountancy.
Sales process matrix
In addition to our highly flexible tariff model, you also have the option of modulating your individual pricing. You can enter a discount of a desired percentage amount for individual contacts here. If an individual pricing takes place for a company contact, this applies to every employee assigned to this company.
|Please note that discounts for a customer are only granted with an invoice run to the customer. Accordingly, charging processes with non-discounted costs and possible mobile applications will be displayed in the backend. The discount will only be shown on the invoice generated at the end of the month.|
This function is exclusively for backend users who have their own application or portal. If there are problems logging in or creating a new portal user, you can manually create an access here.
Add user for portal access
You can upload additional documents, such as contracts, additional agreements, bank details etc., and assign them to the contact.