The following topics are covered in this article.

General information

1. Prerequisites for initial setup
2. Add further charging stations to the account
3. Email notification settings
4. User management

Charging station management

1. Charging station model selection
2. Basic information settings
3. Geolocation settings
4. Connector settings

RFID card management

1. Assign RFID cards
2. Add RFID cards
3. RFID card reporting

Optional: Settings for (Not-) publicly accessible charging stations

1. Settings for roaming not correct - warning message
2. Operating hours settings
3. Roaming reporting

Optional: 360.SUPPORT - The all-inclusive carefree package

 

In addition to this manual, German video tutorials are also available (Englisch tutorials should follow soon).

 

Prerequisites for initial setup

To take the final steps in setting up your be.ENERGISED Monitoring online account, make sure that you have already received the login information for your online account. The login information contains the following:

• Web link to the registration page (e.g. https://MTG123456.beenergised.cloud/auth/login)
• Username (e.g. john.smith@modelcompany.com)
• Password (e.g. Abc#123!)

You will automatically receive the login data by e-mail as soon as you have completed the online activation process (monitoring.beenergised.com/en/register).

Also, it must be ensured that your charging infrastructure has been successfully connected to the be.ENERGISED platform. This is the case if you find a value greater than 0 in the ‘charging stations’ area of your online account (s. figure 1).

Figure 1: charging station connected to be.ENERGISED

 

Please note: Master-Slave installations or installations where several charging stations are connected via an external gateway are usually displayed in the be.ENERGISED Monitoring online account as one charging station with several charge points.

 

Add further charging stations to the be.ENERGISED account

If you want to add further charging stations to your be.ENERGISED Monitoring online account, you can do this directly in your online account and do not have to repeat the initial online activation process. To make the necessary settings, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Station list’ in the menu window that opens (s. Figure 2). Now you can view the charging station list.

Figure 2: Station list and add package

 

To add another charging station to your account, click on the green box ‘Add additional package’ which you will find on the right side of the station list (s. figure 2).

 

Now enter the correct package number (Package ID) in the input window (s. Figure 3) and click on ‘Add package’. The package number (Package ID) can be found on the first page of the welcome letter at the top left called Pa.No. The package number (Pa.No.) consists of the letter combination ‘MTG’ and a number combination.

Figure 3: Input window for package number

 

It can now take about 5 minutes for the charging station to appear in your online account. In your dashboard overview you can see how many charging stations are integrated into your online account. (s. figure 4)

Figure 4: number of charging stations in online account

 

Email notification settings

In the standard case, the person (user) for whom the online account was set up during the initial activation process receives email notifications. This involves email notifications on the following topics: 

• Software updates: be.ENERGISED is continuously improved and equipped with new functions. For this reason, there are frequent software updates. First and foremost, new functions are published on the be.ENERGISED ChargePoint Support Center site. You can find them online, under the category, ‘Release notes.’ In addition, important changes are also sent out via this e-mail distribution list.
• Maintenance notes: If technical maintenance work on the be.ENERGISED platform has to be carried out, you will be informed in good time by email. 
• Operation alerts: Should unforeseen technical problems occur regarding the charging infrastructure or the be.ENERGISED platform, you will be informed immediately by email.
• Invoice copies: The monthly invoice will be sent to you by email at the end of the month. be.ENERGISED Monitoring customers do not receive a monthly invoice, as be.ENERGISED Monitoring in its basic configuration is not associated with monthly costs.

 

If you also want other persons (users) of your operations team to receive email notifications on these topics, you can enter additional email addresses. To do this, move the cursor in the tab to the menu item ‘Settings’ and then click on ‘E-Mail notifications’ in the menu window that opens. To add one or more email addresses, click on the green button ‘Add new notification E-Mail’ on the right-hand side of the notification settings (s. figure 5).

Figure 5: Open email notification settings

 

In the pop-up window that opens, you can now enter the relevant email address. You can also define whether the email recipient is to receive notifications on individual or all topics. Finally, click on the green ‘Save’ button in the pop-up window to accept the entry.

 

User management

In the course of the initial activation process on the be.ENERGISED platform, a person (user) defined by you will have received login data to your be.ENERGISED Monitoring online account. If you want other persons (users) of your operations team to be able to log into your online account with their own login data, you have the option of creating additional user accesses. To do this, move the cursor in the tab to the menu item ‘User management’ and then click on ‘User list’ in the menu window that opens.

To add one or more users, click on the green ‘Add’ button in the user management interface on the right-hand side (s. figure 6).

Figure 6: Open user management settings and add a new user

 

The following fields must now be filled in:

• Username: Enter the email address of the new user here.
• Active: Set the bar to ‘ON’. You can reset the bar to ‘OFF’ at any time if you want to deactivate the user temporarily or permanently.
• E-Mail: Enter the email address of the new user here.
• First name: Enter the first name of the new user here.
• Family name: Enter the family name of the new user here.
• Language: You can choose between English and German.
• Password: Choose a secure password.
• Retype password: Enter the password again.
• Group(s): Select the group ‘Administrator’.

Finally, click on the green ‘Add new user’ button to accept the entry.

 

Charging station management

To make the necessary settings, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Station list’ in the menu window that opens. Now the charging station list opens. If a charging station has been correctly configured, it will automatically appear in the charging station list.

The next step is to call up the station data sheet for the charging station in question (s. figure 7). To do this, click on the blue button at the right end of the relevant line.

Figure 7 : Enter station list and open charging station data sheet

 

Charging station model selection

For the charging infrastructure to function properly, it is necessary to record correct data relating to your charging infrastructure. Choosing the right charging station model is an important step in this context.

Click on the blue ‘Edit’ button in the station data sheet and click on ‘Manufacturer / Model’ in the menu box that opens.

Figure 8 - Open edit window and select charging station model

 

In the pop-up window that now opens, select the correct model/ article (s. figure 8). When selecting the model, (if known) — pay attention to the correct article number. Finally, click on the blue ‘Save’ button in the pop-up window to save the entry.

 

Basic information settings

Click on the blue ‘Edit’ button in the station data sheet and click on ‘Basic information’ in the menu box that opens (s. figure 9).

Figure 9: Edit basic information

 

Now edit the following fields:

• Label: You can freely define the name of the charging station.
• Publicly display name: If the charging station is publicly accessible, use a name that is as comprehensible as possible for the end user (e.g. Hotel XYZ 1 or Company XYC quick charger 2).
• Serial: The serial number of the charging station should normally be set automatically. An entry on your part is not necessary here.
• Latitude: The latitude data are automatically set after entering the location information (Street, Zip, City, Country) and then save.
• Longitude: The longitude data are automatically set after entering the location information (Street, Zip, City, Country) and then save.
• Street: Enter street name
• ZIP: Enter ZIP code.
• City: Enter city.
• Country: Enter country.
• Technician: Select the person (user) who is to be informed automatically by email in the event of a charging station error and is responsible for troubleshooting.
• Owner: The operator of the charging station is already set automatically.
• Station type icon: Select whether the charging infrastructure in question is a charging station with or without attached cable or a wallbox with or without attached cable.

Finally, click on the blue ‘Save’ button to save your entries.

 

Geolocation settings

In order to set the exact location of the charging station, it is necessary to first set the location information (except longitude and latitude) in the basic information settings (s. previous chapter Basic information settings).

Click on the blue ‘Edit’ button in the station data sheet and click on ‘Address (Geolocation)’ in the menu box that opens (s. figure 10).

Figure 10: Set geolocation

 

In the pop-up window that now opens, click on the location marker (charging station icon) and, if necessary, position the location marker on the exact location. Finally, click on the blue ‘Save’ button to save your entry.

 

Connector settings

Click on the blue ‘Edit’ button in the station data sheet and click on ‘Connectors’ in the menu box that opens and then on the connector to be set (s. figure 11). If your charging station has several connectors, follow the steps described below for all connectors.

Figure 11: Open connector settings

 

Now edit the following fields in the pop-up window:

• Label: You can freely define the name of the connector. Select a name that refers to the connector type and maximum power supply. If the charging station has only one connector, it is advisable to select the connector type as the name e.g. Type 2 22kW or CCS 24kW. If the charging station has two connectors, ‘Charge point left 22kW’ can be option for one connector and ‘Charging point right 22kW’ for the other.
• Connector type: Select the correct connection type from the dropdown list.

Finally, click on the blue ‘Save’ button to save the input.

The remaining fields in the pop-up window in the ‘OCPP Configuration’ and ‘Payment configuration’ areas are only relevant if the charging station is open to the public. Which input is necessary for publicly accessible charging stations can be found in the chapter Optional: Settings for publicly accessible charging stations.

 

RFID card management

With the be.ENERGISED Monitoring starter package you will have received RFID card(s). These RFID cards are already assigned to your be.ENERGISED Monitoring online account. You can either use these RFID cards yourself or hand over one or more RFID cards to other persons, departments or companies for complimentary charging at your charging infrastructure.

ATTENTION! Please note that you can only charge at your own charging stations with the supplied RFID cards. It is not possible to charge at third-party charging stations with these cards.

To order additional RFID cards, please contact the be.ENERGISED team via our inquiry form. With the be.ENERGISED Monitoring solution you can manage an unlimited number of RFID cards in your online account.

 

Assign RFID cards

To make the necessary settings, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Authentication media’ in the menu window that opens (s. figure 19). Now the overview of the RFID cards already imported opens.

To define the holder of a specific RFID card, first click on ‘Details’ in the relevant line and then on ‘Edit’ in the sub-menu that opens.

Figure 12: Change label of RFID card

 

Now you can define the owner of the RFID card in the field ‘Label’ (s. figure 12). Finally, click on the blue ‘Save’ button to save the entry.

 

Add RFID cards

To add authentication media (RFID cards or RFID tags) to your online account, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Authentication media’ in the menu window that opens. Now the overview of the already imported RFID cards opens. Now click on ‘Add authentication media’ (s. figure 13).

Figure 13: Add authentication media

 

The RFID card or RFID tag must be a MiFARE RFID card. Please note that the tag ID of the RFID card/ RFID tag must be entered as HEX code (e.g. 15F4B3D2). If you do not know this data, please contact the manufacturer/provider of the RFID card/ RFID tag.

When adding RFID cards/ RFID tags, the following fields must be completed:

• Tag-ID: The tag ID of the RFID card must be entered as HEX code (e.g. 15F4B3D2).
• Label: The label can be freely defined. It is recommended to enter the owner of the RFID card here.
• Active: Set the bar to ‘Yes’. You can reset the bar to ‘No’ at any time if you want to deactivate the RFID card temporarily or permanently.
• Managing contact: Select your company from the dropdown list.

Finally, click on the green ‘Add’ button to save your entry.

 

RFID card reporting

At any time, you can view the charging sessions used by a particular RFID card. This way you are always in the picture about the charging of a certain user.

To call up the data on the charging of a specific RFID card holder, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Authentication media’ in the menu window that opens. Now the overview of the RFID card(s) already imported opens.

Click on ‘Details’ in the relevant line and then on ‘Datasheet’ in the sub-menu that opens. Now you can get an overview in the ‘Information’ and ‘Charge logs’ tabs.

Figure 14: Charge logs per RFID card

 

Optional: Settings for (Not-) publicly accessible charging stations

If you want to make one or more charging stations publicly available for a fee, further settings must be made.

In order to use the ‘be.ENERGISED Managed Community’ functionality to enable direct payment (via credit card and PayPal) and roaming charging sessions, the first step is to make settings with regard to EVSE ID and billing tariff.

To do this, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Station list’ in the menu window that opens. Now the charging station list opens.

Figure 15: Open charging station list

 

The next step is to open the station data sheet for the charging station in question. To do this, click on the blue button at the right end of the relevant line.

Figure 16: Open charging station data sheet

 

Click on the ‘Charge points’ tab in the station data sheet. You can then open the pop-up window at the charge point/points by clicking on the pen icon in order to make the necessary settings.

Figure 17: Edit charge points

 

The following fields must now be edited in the pop-up window:

The data required for entering the respective EVSE ID can be found on the QR code sticker. This has either already been attached to the charge point of the charging station or was sent to you separately with the be.ENERGISED Monitoring starter package. Every charge point that is made publicly available via be.ENERGISED must have a QR code sticker. You can reorder the QR code stickers via be.ENERGISED.

• EVSE country code: Enter ‘AT’ here.
• EVSE operator id: Enter ‘HTB’ here
• EVSE outlet id: Enter the number combination (e.g. 1000068) here that follows the initial part ‘AT*HTB*E’. Important: The letter ‘E’ is not entered in any of the input fields.
• OCPP Identifier: This value has already been set automatically. You do not need to make any more settings.
• Managed community rate: Here you define how much you want to earn with your charging infrastructure. Charging station operators can choose from several time-based (s. table 1), flat-rate tariffs (s. table 2) and kWh-based tariffs (s. table 3) in the dropdown list. The charging station operator of the publicly accessible charging infrastructure receives a monthly credit note from the be.ENERGISED platform based on the charging sessions carried out on the charging infrastructure of the operator.

For more information on tariffs: Overview of be.ENERGISED COMMUNITY tariffs – be.ENERGISED ChargePoint Support Center (has-to-be.com)

 

Finally, click on the blue ‘Save’ button to save the settings.

 

Now click on the ‘Marketing’ tab in the station data sheet (s. figure 18).

Figure 18: Marketing settings

 

Edit the following ‘Common information’ (s. figure 19) by clicking on the pencil icon:

• On-site contact person: Enter here the person or contact point who can be contacted by the EV driver in the event of problems (e.g. John Smith).
• Hotline and support phone number: Enter here the telephone number that the EV driver can dial in the event of a problem for assistance. The telephone number must be indicated with the country code (e.g. +39 0474 777 200). Note that the telephone number must not contain any special characters (except ‘+’).
• Displayed status in portals: Click on the text in the dropdown list to select ‘Display and show live status and display offline stations as unavailable’.

Figure 19: Marketing settings german

 

Now edit the fields in the ‘English’ area (s. figure 31):

• Station description: You can freely select the description of the charging station. Use a name that is as user friendly as possible for the customer (e.g. Hotel XYZ 1 or Company XYZ quick charger 2).
• Additional information: Here you can enter information that makes it easier for the EV driver to find the charging station (e.g. ‘the charging station is located on the 2nd level of the garage at parking slot 324’).
• Payment information: Enter the following here: ‘Access and payment by credit card or PayPal or with charge cards from roaming partners.’
• Opening times & access: Enter the weekdays and periods during which the charging station can be used here. If the charging infrastructure is available around the clock, the entry ‘24/7’ is sufficient.

 

Now click on the ‘Roaming’ tab in the station data sheet (s. figure 20).

Figure 20: Roaming tab

 

Option A: Publicly accessible charging stations

For publicly accessible charging stations, now make the settings as shown in figure 20. Pay particular attention to the "Yes" for "Free publicly accessible".

 

Option B: Not-Publicly accessible charging stations

For charging stations that are not publicly accessible (e.g.: company car park), now make the settings as shown in figure 21. Pay particular attention to the "No" for "Free publicly accessible" and the "Yes" for "Restricted access".

 Figure 21: Edit roaming settings – NOT Free Publicly accessible

 

Then click on the ‘be.ENERGISED community’ button (s. figure 22).

Figure 22: Activate be.ENERGISED community 

 

Finally, set the settings to ‘Yes’ for the question ‘Activate in this roaming profile?’ question. If all settings have been made correctly, this will be displayed below (All settings required for the roaming operation have been configured).

 

Settings for roaming not correct - warning message

If you have activated a roaming service and subsequently make changes to the data that would affect correct roaming via this roaming partner, you will be informed before saving that this change will deactivate the roaming service.

Figure 23: Note when you are about to delete relevant data for one or more roaming partners

 

For the be.ENERGISED community, the fields listed below are mandatory fields. If one of these fields is subsequently deleted, you will receive a warning message.

 

be.ENERGISED community

Charging station data sheet/Edit/Basic information

• Label or Public display name
• Address (Street, ZIP, City, Country)
• Latitude and Longitude

Charging station data sheet/"Marketing" tab

• On-site contact person
• Hotline and support phone number

Charging station data shet/"Roaming" tab/Configuration of roaming services

• has at least one payment option selected 
• has at least one accessibility option selected 
• has at least one authentication option selected

Charging station data sheet/"Charge points" tab

• has at least one connector
• all connectors have a valid EVSE-ID
• all connectors have a connector type assigned
• all connectors have a "managed community rate" assigned

 

Operating hours settings

If one or more of your publicly accessible charging stations are only to be accessible at certain operating hours, you can define this. This allows you to prevent customers from driving to your charging station when it is not accessible. It also avoids charging sessions on your charging infrastructure being carried out outside operating hours. If an EV driver starts the charging sessions during operating hours and does not actively terminate it before the end of operating hours, the charging session will automatically terminate at the end of operating hours. Your charging station will clearly display that it is unavailable outside operating hours on the public charging station maps.

If your charging infrastructure is accessible to the public around the clock, there is no need to define operating hours.

To define the operating hours, click on the menu item ‘Infrastructure’ (s. figure 24).

Figure 24: Infrastructure/Settings/Operating times

 

In the navigation menu on the left edge of the user interface, first click on the symbol with the gears (Settings) and then on the menu sub-item ‘Operating times’ (s. figure 24).

 

Now you see the overview of the operating times configurations. To add operating times, click on the green button ‘Add operating time configuration’ (s. figure 25).

Figure 25: Configuring operating hours

 

Now edit the fields as follows:

• Name: Select a name for the operating time configuration.
• Company: Select the name of your company from the dropdown list.

Finally, click on the green ‘Add’ button to save your entry.

Your entry now appears in the overview of the operating time configurations. In the next step, click on the green ‘Operating times’ button to define the intervals for the operating times.

Now click on the green ‘Register operating interval’ button (s. figure 25).

In the pop-up window that opens, you can now define for each day of the week the period during which the charging infrastructure should be accessible to the public.

 

Finally, you must now specify which of your charging stations the operating hours are to apply to. To do this, move the cursor in the tab to the menu item ‘Infrastructure’ and then click on ‘Station list’ in the menu window that opens (s. figure 26). Now the charging station list opens.

Figure 15: Open charging station list

 

The next step is to call up the station data sheet for the charging station for which the operating hours are to apply (s. figure 26). To do this, click on the blue field at the right end of the relevant line.

 

Click on the blue ‘Edit’ button in the station data sheet and click on ‘Time settings’ in the menu that opens (s. figure 27).

Figure 27: Open time settings

 

Now edit the following fields in the of the pop-up window:

• Operating time: Select the operating time configuration you have defined in the dropdown list.
• Auto-stop charging processes at the end of operating hours: Select one of the three options from the dropdown list:
  • Never: Select this option if you want to allow customers to continue the charging session even after the available operating hours.
  • If the card owner is not equal to the station owner: Select this option if you only want the owners of the RFID card(s) you issued to be able to charge beyond the operating hours. The charging session has to be started within the operating hours however!
  • Always: Select this option if you do not want any users to be able to charge outside operating hours.
• Timezone of station: Select the time zone in which the charging station is located. 

Finally, click on the blue ‘Save’ button to save your entry.

Repeat these steps for each additional charging station for which the operating hours are to apply.

 

Roaming/Ad-hoc reporting

At any time, you can get an overview of which roaming and direct payment sessions have taken place on your charging station. To do this, move the cursor in the tab to the menu item ‘Roaming’ and then click on ‘Transactions’ in the menu window that opens (s. figure 28).

Figure 28: Open roaming charging session list

 

OPTIONAL: 360.SUPPORT

360.SUPPORT is an optional chargeable operational management service that significantly simplifies the operation of the charging station for you.

To activate the 360.SUPPORT operational management service for one or more charging stations, move the cursor to the "Infrastructure" menu item in the tab and then click on "Station list" in the menu window that opens (see figure 29). The charging station list now opens.

Figure 29: Open charging station data sheet

 

Select the charging station (click on blue field) for which the additional service 360.SUPPORT is to be activated. The station data sheet will now open.

 

In the next step, call up the "Operational management" tab in the station data sheet (see figure 30).

 

You can now select the additional service 360.SUPPORT by clicking on the corresponding blue field "Activate now".